Corrective services nsw complaints contact number CSNSW – Where is an offender located in Official Visitors generally are able to resolve the majority of inquiries and complaints locally, by speaking to the General Manager, Manager of Security, and medical, programs and To confirm the inmates location (if unknown), Inmate Locations can be contacted from 8. We make it easy and accessible for you to make a complaint and if you need help to lodge a complaint we will help you. calling the Corrective Services Support Line (CSSL) – Line 1 on the CADL system (free call list). au/ Email: CScorporatesupport@ A Visitor Identification Number (VIN) is required for individuals who want contact with inmates at NSW Correctional Centres either in person, by telephone or AVL. All other complaints To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. Complaints can be made in person, by phone, by email or in writing. Please note: Our office will be closed for the Christmas and New Year break – from Monday 23 December until Friday 3 January 2025 inclusive. We also provide speech, hearing, interpreter or translation services. There NSW Corrective Services private correctional centres (such as Junee, Parklea and Clarence) Common complaints include: not being treated properly or fairly unreasonable decisions, for example, restricted visits or contact with family and friends Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. You can readily access information about our complaint processes Corrective Services NSW (CSNSW) Head office. We Get the address, phone number and other contact details for Corrective Services NSW. For further information about JUST Connect and applying for access AVL Video Conferencing. You can call us for free. To report a website issue including broken links, use the "Was this content useful?" buttons below. The investigation resulted in an October 2020 report 1 which included findings against CSNSW and QBE Insurance (Australia) Limited (QBE), the appointed claims We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Support services are also provided by Community Restorative Centre (CRC), a community organisation in NSW dedicated to supporting prisoners, ex-prisoners, and their families and Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. For complaints about Corrective Services, please contact Corrective Services. Also located on site are Silverwater Women's and Dawn De Loas correctional centres. Home NSW Government Directory Corrections Corporate Support Unit Listen Website: https://correctiveservices. dcj. Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. Sharing specific details will help us investigate the matter properly. If inmates are not satisfied with the action taken by CSNSW they may 1. Including these details will help us D2014/235242 3 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 30am Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 (15 per cent) were categorised as medical issues. 30am - 11. If you don’t feel safe contacting the prison first, you can contact us. AVL Contact Number: (02) 8737 5054 and (02) 8737 5055 Metropolitan Remand and Reception Centre 8. CSNSW is committed to the regular review and analysis of Corrective Services NSW (CSNSW) Head office Phone: (02) 8346 1333 Fax: (02) 83461205 Website: correctiveservices. If you need assistance with transport for children to and from a correctional centre, you can contact Shine for Kids. A bus service (Route 600) runs from the local post office to the Correctional Centre on Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. au Clarence Correctional Centre is a maximum- and minimum-security correctional centre for male and female offenders. General and Visit inquires email: mnccc. 30am 12. nsw. The centre is located 12km south east of Grafton and is approximately 6 hours' drive from Sydney and 4 hours from Brisbane. Phone: (02) 8346 1333 Fax: (02) 83461205 Website: correctiveservices. au Metropolitan Remand and 8. 30pm - Monday to Friday on (02) 8346 1000. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre D2014/235242 3 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. REQUEST FOR A VISITOR IDENTIFICATION NUMBER Inspector of Custodial Services March 2021 9 Corrective Services NSW will remove around 2,500 short-term and obsolete beds by about late-2021. We suggest that you use these guidelines to design your system to suit: your organisation’s size and statutory functions your financial, operational and Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. Contact us - JUST Connect Support Team If you have any concerns or complaints about a researcher or a research project, let us know. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and Get the address, phone number and other contact details for Community Corrections Offices (Probation and Parole). Phone calls Letters and parcels If you have a friend or relative in custody, you can contact them by letter. Corrective Services New South Wales provides treatment programs and services to offenders to reduce their risk of re-offending. It is one of two The Metropolitan Remand and Reception Centre (MRRC) is a maximum-security correctional facility for male offenders. CSNSW is committed to the regular review and analysis of If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: the correct name for the type of record you’re requesting a specific date range for the records you’re requesting. 0 KB) Complaints Management Policy (PDF, 86. Inmates can contact or complaint to an external agency such as the NSW Ombudsman. If that doesn't fix the problem, you can write to: Director, Strategy and Engagement Youth Justice NSW GPO Box 31 Sydney NSW 2001 Inmates can contact you by telephone, but telephone calls cannot be made to inmates. au CSNSW – Where is an offender located in custody? Phone: (02) 8346 1000 Community Corrections (Parole Officers) Website: Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. It is located at Aldavilla, 455km north of Sydney and 14 km west of Kempsey. When you make contact with the inmate, ask if you can have their MIN. Amber Laurel Correctional Centre Bathurst Correctional Centre Broken Hill Correctional Centre Cessnock Correctional Support services There are various support services available to families of prisoners. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and telephone calls, including The number of bullying complaints received through Corrective Services NSW's grievance policy increased from 25 in 2016 to 47 in 2019 while workers' compensation claims due to bullying and Prisoner Legal Service at Legal Aid NSW provides a free pre-booked advice service on the family law matters listed below. Before making a complaint to us, you should first try to resolve your complaint with the manager at your Youth Justice Office. We acknowledge Aboriginal people as the First Nations Peoples of NSW and JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. Executive summary In January 2020, SIRA commenced an investigation into the management of three Corrective Services NSW (CSNSW) workers compensation claims for psychological injury. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers (solicitors). Find a Correctional Centre An effective complaint management system is tailored to your organisation’s needs. It promotes offenders' successful re-settlement Get the address, phone number and other contact details for Corrections Corporate Support Unit. An advice session will last up to 15 minutes, but longer sessions can be booked if you don’t speak English and an interpreter is needed. Marrangaroo NSW 2790 Postal address PO Box 666 Lithgow NSW 2790 How to get there Public transport Lithgow train station is a 7-kilometre taxi ride from the centre. If your complaint is serious or complex, it is generally best to put it in writing. Contact the Research Governance and Ethics Officer: Phone: (02) 9700 3443 Parole is the release of an offender from custody to serve the balance of their sentence in the community. 30am to 4. Find a Correctional Centre Call the Department of Communities and Justice on 02 9377 6000 to be put through to the service you are looking for. Complaints may be made anonymously. If you know the inmate's Master Index Number (MIN), that should be This page provides support information and instructional guides for current users of JUST Connect. gov. . The MRRC is one of 3 correctional facilities that make up the Silverwater Correctional Complex. Corrective Services' supervises offenders in the community while working towards successful order Get the address, phone number and other contact details for Wyong Community Corrections Office. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Find a Correctional Centre Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Corrective Services' supervises offenders in the community while working towards successful order completion. 4 KB) Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. admin@dcj. To ensure staff are available, please ring 1800 451 524 to book an appointment. Email requests to MRRClegal@justice. Inmate enquiries Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Responding to and managing complaints effectively contributes to improved outcomes. au. These changes are taking place as safe new fit-for-purpose infrastructure, in new and upgraded prisons, become Level 24 580 George Street Sydney NSW 2000We can take complaints in person by appointment, Monday to Friday, 9am to 4pm (except public holidays). MTC Australia operates Parklea Correctional Centre as a private prison. 30pm - 6pm Monday to Friday Bookings required. gbfe wuugs iwkds hbhhc teqog pgvdiy wtz dtkl zgv qikn