Comcast internet keeps dropping 2019 They will not happen at a certain time or after a specific action. After about day three of my kids calling and complaining about the internet and telling the technical person that they were calling simply to consume their time and cost Comcast money someone from Comcast dispatched the head of Comcast Service out of Detroit on SATURDAY to drive TWO HOURS to my house to personally make sure my service was working properly when she left. In and out losing connections. It usually comes back after about 30 seconds and the modem restarts on its own. ” Over the last couple of weeks, my internet would drop off intermittently. Quick question. I installed a new network using a ubiquity usg gateway (handling dhcp) and a ubiquity switch. Nov 26, 2023 · when enabling remote access it is enabled but keeps dropping after 5 seconds. September 19, 2019 Issue with New Cisco Comcast Modem - Ports now won't work. On January 14 (this year), I received a couple of text messages from Xfinity saying there were issues affecting my Internet and video services; verbatim: "Our tools show there is still an issue and a technician will need to access Sep 23, 2017 · This is what I would be checking. Posted by u/hmdemarzino - 1 vote and 7 comments Oct 25, 2024 · Same here. Apr 3, 2020 · Keep a log of exactly when this happens and for how long. See full list on xfinity. First. Can you help? :( "Internet keeps dropping, Charter/Spectrum says everything is ok" this is me also. It's extremely frustrating as I work from home. ~ twice a day internet outages that last from 5-30 minutes with basically same/similar symptoms u describe 2 new routers (They occasionally blame my router) , 2 new modems, new ethernet cables, 2 truck rolls with Partial coax replacement on1st truck roll. -The modem is a Cisco DPC3941B, and it provides data through 2 54 port ethernet switches. @EG is correct a technician at your home would be the one that would escalate an issue if needed to work on the outside of the house where maintenance would be needed. Mar 12, 2022 · Try not to use the data exceeding the specified limit. Up/downstream power levels are fine. These utilities can help you easily diagnose and solve internet connectivity issues on your computer. Jul 21, 2017 · The tall black modems are a nightmare for me in my SonicWall deployment across 10 offices. zip (5. Our self check machine encountered the same issue as our catalog software. To fix this problem, you want to get a brand new router that meets WiFi 5, if not higher. That can ca Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 0), rebooted it, connected a computer directly and connection keeps dropping. Never had this with Comcast. Comcast and network are on different dinners. I have attacheched screenshots of my logs if that helps. network portforward: serverlogs: Plex Media Server Logs_2023-11-26_13-31-08. There are constant drops and the modem consistantly won't connect and I will have to restart the modem through the Xfinity assistant. All Comcast support says is "unplug your modem for 30 seconds then plug it back in" Lol, no kidding, never thoughtt of that. Normal troubleshooting steps seem to have no effect. A I’ve Had Nighthawk AC 1900 Smart WiFi Router 11 months w/o issues. How do I cancel Comcast Internet and keep 2020? You can call Comcast service at 1-800-XFINITY (1-800-934-6489) and follow the steps to cancel the service. The connection of internet services constantly gets lost. This means normally we would consider a network interruption to be the root of the problem, and this was the message we were receiving but a number of things weren’t adding up. My girlfriend and i rely heavily on our internet as we both work remote. I've already got a replacement modem and the issue persists so I'm blaming comcast. We have been in meetings, videos calls, etc and the internet always drops at the worst times. Mar 28, 2025 · In short, your Comcast internet keeps dropping due to a complex interplay of factors ranging from issues within your home network (like a faulty router or overloaded Wi-Fi) to problems on Comcast’s end, such as network congestion or equipment failures in your area. Each time i need to go unplug everything and reboot. When it happens entire internet goes out plus phone line. Sometimes the first time I reset it other times it takes 2 or 3 resets. I have to reset the modem to get it back. Modem is Aris Surfboard SB6190. This guide will show you what causes the Xfinity internet dropping issue and how to fix Xfinity internet keeps cutting out. Xfinity (& neighbors) confirm signal to us is/has experienced no interruptions. Mar 11, 2025 · If your Xfinity Wi-Fi- keeps disconnecting, then you should follow the steps in this guide to fix all of the connectivity issues. Dec 12, 2018 · Thank you for the responses everyone, here is some more information on our setup: -The disconnects are not predictable. Aug 31, 2017 · Maybe check the cables? Other than that your best bet is a tech coming out. For troubleshooting, I've resetted my modem (ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3. Sep 28, 2024 · Internet keeps dropping - have to reboot Comcast router many times every day Help! I've been having this problem for over 8 months, chat tech support says no problems found, yet rebooting is the only thing that temporarily fixes things. It sounds like the supervisor technician has escalated the issue for you, and our te Sep 7, 2024 · Internet connection keeps dropping for small periods of time. That means, as far as I see Jun 5, 2019 · Go to Settings > Network & Internet > WIfi > Manage Known Networks, highlight and remove the network having problems, restart PC to see if it shows up again. com My internet constantly drops for a few seconds at a time. Posted by u/NotAPublicServant - 1 vote and no comments Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. My outlook screen turned yellow and I have a yellow envelop on the outlook icon. This went on for several months. I advised client based on this We're experiencing the same since we got our fiber installed yesterday. The rest belongs to the apartment complex or Comcast. Check in on your modem and router to be sure they’re working correctly and positioned for best signal strength. general Comcast internet keeps dropping after new gateway/ switch. May 27, 2020 · It's been over a month now and comcast blames netgear and netgear blames comcast. Apr 11, 2020 · Hi - I have my internet connection drops frequently (couple of times a day). This is after all the cables had been replaced. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Look for a section called “Network,” “Internet,” or “WAN. Client keeps complaining of network dropping internet 2 or 3 times a day. Or perhaps your modem went bad. Use Speedify to solve packet loss issues. Aug 31, 2017 · November 19, 2019 Need some advice troubleshooting a network issue. Step 5: Select Run next to Network and internet. I am good at diagnosing things gone wrong on my pc. Apr 25, 2022 · These type of issues are very frustrating and we are here to help you get things fixed as quickly as possible. The disconnect also makes it unable to change TV channels or pull up tv Dec 19, 2018 · Okay, we discovered some new data today. Throttling occurs when ISPs intentionally reduce the speed or bandwidth of your internet connection, typically in response to exceeding data usage limits or during peak hours of network congestion. I'm due to get the new Xb3/C7100V tomorrow and hope that fixes the problem. This happens when you cannot get a stable or constant WiFi connection from your Xfinity router. Apr 10, 2025 · I am certain the issue is with xfinity's actual internet services because when our internet drops (no matter what type of device-all phones, tablets laptops-apple and windows devices) ALL xfinity networks (ie the 'Xfinitywifi' network along with all the routers) disappear from the network list. This isn't very good when I am on a Teams call and I keep disconnecting or that I can't hear the other person speak. I have not contacted Comcast about this issue, other than this post (assuming that my modem would be blamed). Jan 18, 2019 · Hey everyone, thanks so much for all the help on this bizarre issue. One simple way to check whether you are too far from the router is to check the Wi-Fi status bar on your device. Mar 11, 2025 · Windows provides built-in troubleshooters for a number of issues. I don’t talk Mar 17, 2019 · It has taken between 30 seconds to a couple hours for it to reconnect. Having extreme or intermittent Comcast Internet packet loss? Improve your live streaming and online gaming. Apr 12, 2025 · Internet Keeps Dropping? Quick Tips. Using Netgear Orbi router. I'm a current Xfinity customer, since August of 2019. When working signal strength is off the charts. Has anyone else had this issue and no how to resolve? I have contacted comcast and have been told that there end seems to be running fine and the problem keeps happening at the modem. Sep 18, 2024 · The DNS server is responsible for translating website names into IP addresses. I had that happen to me once, the power went out and came back on, and even though my modem was on a surge protector, the modem went bad. Apr 29, 2023 · If you are too far from the router, the signal will be weak and keep dropping. Aug 26, 2024 · If you interent keeps dropping, we can take a closer look at this concern and see what is going on. Today my outlook stopped dropping emails down. It didn’t storm yesterday so lightning seems unlikely… I do have a battery backup with coax built in I ill hook it up through there I guess. Jan 21, 2025 · While Comcast internet drops can be frustrating, there are several solutions to address this issue. Apr 28, 2020 · My Zoom calls are dropping and my if I can't run conference calls from home, my job could be in jeopardy. When stations At least 2 to 3 times a day our internet drops. This has been going on for a month or two at this point, and I've done the usual at home fixes. Half the time I see an unidentified network instead of mine. Bridge mode fails for me exactly as you describe. I think I solved the mystery. Jul 20, 2021 · Comcast internet keeps disconnecting randomly multiple times a day. This problem has been going on for a couple of weeks. Years ago, I had pretty much the same issue with our local Cable internet. Oct 17, 2024 · My internet connection drops about every 20 minutes or so. Now, Comcast is telling me they won't help me (because my internet works most of the time) and someone will call me back in 48 hours. The cataloging software uses stateful connection requiring a constant connection to the host server. When I got home from work at 5:30pm it wasn’t working. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Comcast rep said they are dropping email and I can see them dropping. Jul 20, 2017 · Hello. Step 3: Select Troubleshoot. The first thing you should do when you encounter Comcast / Xfinity Internet packet loss is check your Internet connection health with Comcast’s own speed test tool or a network diagnostics tool. Some days the internet drops multiple times at all hours of the day. When I attempt to diagnose or… Dec 10, 2018 · Comcast internet keeps dropping after new gateway/ switch. Aug 10, 2021 · When the internet goes out, we can still see our Wi-Fi network as available for a few minutes (all modem lights are on), then all the lights on the modem go out and the connection is reset in about five minutes. All the problems started after Comcast had us switch to the XB6-T. Dec 10, 2018 · Comcast internet keeps dropping after new gateway/ switch. Step 2: Select Settings. Networking. Furthermore, the item our patron attempted to borrow when the system hung up was actually checked out to them once we checked on another device. Recently started dropping the internet signal. This has been going on for a while and everytime I tried to xfinity, they ask me to restart the modem. Let’s delve into the likely culprits. This was the same issue that I was having a few months ago. The self check system uses its own engine, so the only common denominator there is the library server IP. Nov 24, 2022 · If your internet connection keeps dropping, it probably has firmware that doesn’t meet the load you have. I have replaced every single wire and cable between the street and my modem. As far as the DMARC goes “My DMARC” starts at the port on my wall. The downstream power is a bit on the low / weak side and the upstream power is a bit on the high side, and they may be intermittently fluctuating even farther to out of spec levels. HELP! Aug 31, 2017 · It was working yesterday at 5am when I left for work. I put the Comcast business modem into bridge mode. Will you please send our team a direct message with your full name and full address? ~~~~ To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon Dec 10, 2018 · Comcast internet keeps dropping after new gateway/ switch. To change your DNS server, follow these steps: Log into your router’s admin page. I advised powrcycling the Comcast modem. Here are some of the most effective solutions: Upgrade to a Faster Plan: If you’re experiencing slow speeds, upgrading to a faster plan may be the best solution. Reduce the speed of the internet and connect a limited number of devices to your Xfinity. The library catalog server is in another building and the cataloging software patches in directly through an IP address Sep 28, 2024 · Internet keeps dropping - have to reboot Comcast router many times every day Help! I've been having this problem for over 8 months, chat tech support says no problems found, yet rebooting is the only thing that temporarily fixes things. If your internet keeps dropping regularly, this can usually be attributed to hardware malfunctions, network overload, or obsolete devices. If it is not functioning properly or is overloaded, it can result in Internet connection issues. Make sure your modem and router are well-placed. When I first switched to Comcast in January this would happen maybe one time per week, then 1 time per day, now 4-5 times a day. They should also be able to run a check over the phone if you call them. The drop off is only for a short time but that is not acceptable. You may run speed and latency tests just to discover that due to network congestion, faulty or outdated hardware or even software bugs, the bitrate of your Internet connection is fluctuating and even Oct 10, 2024 · Hello, My internet connection keeps dropping every 5-10 minutes. for 1-2h of the 6 i spent with xfinity last night, they had their advanced team do some modem Jan 10, 2025 · This may or may not be the root cause of the problem (YMMV) but it should be addressed regardless. Step 4: Select Other troubleshooters. Is it just the Wifi dropping, or is it the internet connection from Comcast? It could be something going on in Comcast equipment that might be affecting your neighbors too. I fully recommend getting an Arris Surfboard instead as long as you don’t have a static IP. If the problem is on there end it is my understanding there is no charge. These disconnects are short enough that they don't interrupt streaming of audio or video, but will drop me out of calls or online games. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. However, it’s possible to experience typical issues like Xfinity WiFi keeps disconnecting. after a technician came out and removed the filter from the tap everything has working fine. Check all cables and connections to the modem. Read this guide to learn more. 1 MB) Plex Forum Feb 23, 2016 · Re:TL-ER5120 keeps dropping internet connection 2019-08-26 07:07:50 - last edited 2021-04-19 11:59:42 Hi I have 3 ADSL routers 4MB connected to TL-ER5120, everyday I face droped internet connection issue, I have to turn it off to get the internet back agian, please any suggestion? Customer: I have Comcast internet but have always used outlook for email format. Restarting the Gateway hasn't done anyt Dec 29, 2024 · Constant Internet Dropping and Slow Speeds Hello, I just upgrade to 1200 Mbps and I am gettings speeds around 60 Mbps on all devices. It powered up and all indications on the modem looked as if it was fine. In order to get connection back I have to reboot the router or power off the modem for 30 seconds then turn it back on. I am buying a c7100V (equivalent to the Xb3 like the older Comcast model, I believe). But the past two days are out of control. Subsequent maintenance corrected the issue temporarily, but the problem resurfaced around mid-February. Try plugging in by ethernet cable to the router to compare, then plug the ethernet cable into the modem (if separate) to see if this might be an issue with the router. Would go 'out' 2-3-4 times a week, for hours. Maybe a pattern will emerge. If you do Comcast requires their gateway however that seems to work fine for me at my main site. The only variable left is the XB6-T. If you have questions about your services, we're here to answer them. Upon doing this internet is back. The next day when the tech showed up, all was good. 4 days ago · If your internet keeps going out, it could be due to throttling imposed by your internet service provider (ISP). Sonic showed the connection was up the whole time, but we lost connectivity for a few minutes, then it came back, Has happened four times in 24 hours. I now reboot about every 20 minutes. Dec 18, 2018 · Comcast internet keeps dropping after new gateway/ switch. Step 1: Select the Start button. My modem would faithfully start dropping packets around mid night. My internet recently keeps dropping, but I'm not sure why. truck techs "the signals and everything is fine". This has been happening for the past three hours and I have reset the modem, gone through all the Xfinity Assistant diagnostic tool. Mar 3, 2024 · After contacting Comcast and having a technician inspect the lines, the issue seemed to stem from slightly elevated power levels on the uplink side. This will help to future proof your build. grqdax rxaiaj sbtw ajazv hhmmg mohqfu btzbql xkekyy yra uzw