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    • Servicenow approver user.

  • Servicenow approver user Delegation in ServiceNow is used when one of the user is not available or Out Of Office and his responsibilities will be taken care by the Delegated user. Manual Approval: The Manual Approvals activity Mar 2, 2018 · No, you only have 100 fulfiller licenses, 5 approver license s includes in it since 5 users are both fulfiller and approver. Each option has different approval groups to approve. To hide the fields for other items on we need a UI policy. Approver users can modify requests for approval routed to them. They Jun 23, 2015 · I have a system where users are being provisioned an account in ServiceNow (via the API) and I would like to give any new user that is a manager the approver_user role so that he can approve a request made by a user for whom is the manager. Dec 14, 2023 · Approver users can modify requests for approval routed to them. We needed approver licenses for non ITIL (fulfiller licenses) users. Manual Approval Activity: This activity watches the approval process that the user adds manually for an application outside an approval process. As always, please check with your ServiceNow Account Executive, but I can assure you this is how things go. Dec 14, 2023 · The role required by Approver users. 3. This means a new notification message after the commenting piece asking for approval. Jun 16, 2023 · Workflow Automation CoE > Flow Designer > Approvals > Overview Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. But we removed approver licenses for those that obtained itil licenses. They also have all capabilities of Requesters. In line 128 of the Server Script ITSM product-specific read roles sn_incident_read, sn_problem_read, sn_change_read, sn_request_read and approver_user unavailable after activating com. Other posts have suggested looking at ACLs on sysapproval_approver. I just want to make sure that it is not granting any other permission other than approvals in ESC. g. Been like that for us since forever. Approvers can have the approver_user role. state and making sure sysapproval_approver. Nov 23, 2021 · 3) I use the "Look Up Records" action on the Group member [sys_user_grmember] table to find users in the Group "Network" who have the same Company entry as the user in my "account_holder" variable. The system will prompt an approver authentication window when approved records from the admin role. Definitely not the case for us. Scenario 2 : Same like Scenario 1 , execpt that out of 100 ITIL user, 5 users will just do approval and does not need get involved as technical support member function like fulfillers. So I did the following: 1. Please try posting it in the ITSM forum and you should get more answers. Oct 12, 2024 · Hello All, Can anyone please help me how to acheive the below requirement. Wow! 10k! At that level, you should have enterprise pricing where the no. Base System Roles - ServiceNow Wiki. Like we try out things in PDI by System Admin Login. In the early days, we would just set the task. Jul 2, 2024 · To allow end users to view approval details in Employee Center for RITM records: Assign the 'approval_user' role to the end users. C . Jan 12, 2024 · Hi Experts, Most of the users with only snc_internal role are business users/stakeholders in our organization, here when they are included as approvers, they have been complaining that they are not able to see the requested item record ("Requested record not found") in service portal. Can a user without the approver_user role, approve service catalog requests if the approval is assigned or delegated to them without being assigned the 'approver_user' role? Create a user approval through script in ServiceNow workflow. 4) I added a for each logic and loop through the results from step 2. When user selects multiple option it should trigger all approvers group of each option at same time. Approval records are not displayed to users who do not have approver_user role Release London Cause There is a slight change in the code of the 'Approvals' widget in London. You need to add a manager to a user record for testing purposes. Approver or Business Stakeholder license grants this entitlement. However, approvers couldn't see "My approvals" list. As per the OOB there is a inbound notification that process the approvals does that also need/check that the user needs approval_admin access Apr 1, 2025 · Fulfillers are those who resolve user requests, create records, modify records, and implement more such tasks on the ServiceNow platform. We are considering it given it gets us unlimited itil and approver users and we don't have to keep monitoring these counts Dec 14, 2018 · u_approver - primary approver (all records with "u_type" set to "approval_needed" have a user entry here) u_backup_approver - secondary approver (not required, only some records populated here) Then, on my Catalog Item, we have a list collector variable named "packages_access" where they can select as many packages that they like. timecard_approver or timecard_admin. Then Ser Dec 16, 2024 · 2. Also (as some searches said change the approval record), the approval record is read only and controlling policy can not be found. variable_pool. Please do the below:- Create a UI policy on sysapproval_approver table as below:- Use the below condition:-First click on Approval for-> task fields . Automatic Approvals : Approvals can also be created automatically as part of a workflow, such as when a record is created or updated, or when a specific Nov 18, 2015 · Is approval_admin role required to perform approvals, or can we give new ACL's that can say if the user is the Approver of the Approval Request, they can have access to the form to read/edit/approve. May 15, 2018 · Fulfiller license versus Approver license: As a DOE customer, we are required to purchase a certain amount of each license. addQuery(user_name, current. For example, if certain criteria are met within a change request, it can automatically route the request to another approver. Aug 10, 2022 · ServiceNow Unrestricted User: For customers that wish to bypass the need for license administration, ServiceNow offers an all-employee licensing model that provides full-use product to all applicable end users. business_stakeholder plugin Mar 23, 2023 · When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. For other user who are having approver_user and ITIL role, they are able to view the approval tab. If both the sysid's mentioned in the property are inactive then the approvals are working as expected where the approval is not created for both inactive users Steps to Reproduce 1. There is an approval activity (Approval-User activity) in the workflow. The Approver license type has an average cost per user. The use case is as follows: If a specific user (e. Abel tutor 3. Impact Accelerate ROI and amplify your expertise. You just need active user in service now user table to approve, reject by email. I tried adding approval admin role but even then "My approval" list doesn't show up for the approver. The instance only delegates to active users. The "itil" role typically grants them access to IT Service Management (ITSM) processes, while the "approver_user" role allows them to approve or reject requests within specific workflows. This two will be the solution for this Only, Mark my Response as Correct or Helpful, if you find it Appropriate. state is not set to read-only. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in the list of current approvers to be able to approve Can End Users with no roles approve/request the requests through ' My Approval " Module ? Nov 5, 2019 · Requirement : All Approval users should be able to post comments in the Activity Stream input field. Please check below for more details. Here is the before image: Aug 1, 2024 · Team, help me with what are those roles needs to be considered during License requirement of Business Stakeholder According to the ServiceNow docs, business stake holder role contains sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles. The role includes the approver_user role and all the read-Roles for the existing processes (cmdb, ppm, incident, problem, change, request, ppm finance, itfm, pa) Feb 23, 2021 · Hi all, Wondering if someone could explain the difference between business_stakeholder and the approver_user role? From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Task, Release tables. e. By definition though, just so it's covered: approver_user Can modify requests for approval routed to them. These end users access all functionality based on assigned roles. is this role required if any approver need to approve the re Nov 14, 2017 · For users without an ITIL role that will need to do approvals in your environment then you may have a need for approver_user. I just need to be sure the comments section is editable at the same time the user makes their approval decision. It uses the Dynamic Default Value named as Sender. Here is another example. For this I used 'do the following in parallel' by adding if conditions and a Feb 9, 2022 · Hi Allen, When I view our ACLs, I can't see where the approver_user role is evaluated. But when the same user tries to view the record in Approval wodget, it struck on 'Loading approval' Nov 29, 2023 · Hi Community, I have 4 approvers in RITM level the approvals to one and one Can we write the script in the ask for approval? Example: 1. Sep 6, 2023 · 1: As an admin, open the approval record form (which was approved and not visible to end user in portal). To create an ACL (Access Control List) rule for sc_req_item in ServiceNow, allowing approvers of the RITM (Request Item) to see the variables from the RITM request they are approving, you can indeed use a scripted solution similar to what you mentioned. By default the value selected by the approver is considered as the final disposition for that approval request. Granting the approver_user role to all users in ServiceNow can have several implications. Dec 14, 2023 · Hi , What is the purpose of approver_user role? - This Role is required for users to approve request in ServiceNow. Instead, I see calls to script includes and functions. Aug 20, 2024 · Hello, I have an issue regarding the My Approvals Widget on the index page of the ServiceNOW Portal. May i reques Sep 8, 2017 · If a single user is called as an approver twice by the same workflow, such as when a single user is both a product approver and an executive approver, any approvals for that user after the first are skipped. Approver user 'A' delegated to 'B', now when 'B' In the example, the hr_user role grants users access to three HR apps. To purchase it, ServiceNow will qualify all active customer employees and contractors to be licensed for a full-use model. For example in a catalog item request if you want the requester manager to approve user request before creating task we can use user approval tab in the workflow. Feb 23, 2021 · Hi, That is correct. Could you please help on this to fix. Though you can assign this role to all your existing users. You need to check with your account manager to see if approval via email is allowed without the role - generally the answer is no. Jan 20, 2023 · The question is in the wrong forum. Aug 26, 2020 · I've read through many of the existing threads, but they don't seem to solve this issue completely. ids = ids; data. Only approving by email responses will not be counted as approver license and therefore many customers go that way. Fullfiller is an easy one to understand. The approver user will not be able to approve the approvals in the 'Approvals' widget in the 'approvals' page even though the sysapproval_approver is visible. Questions. push(current. Approve on behalf using the admin role user is possible. The Fulfiller license type is the most expensive. FYI we already have all approvals set up in the system without assigning this license/product to any user or group . What happens to your ServiceNow platform? in ITSM blog 03-20-2023; What is the difference between the Role: Approver_user and Fulfiller Unrestricted V2? in ITSM forum 01-26-2023 Oct 14, 2022 · The business rule will only populate the fields on approver table. The Ask for Approval action requires the Requested for's manager to approve or reject NeedIt requests. 2. The one similar workflow we have requires you approve after the data entry piece. A popular fulfiller role is itil. Note there is a fee associated with this role. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. Hit Helpful or Correct on the impact of response. The content cannot be loaded. 3: In another tab, open the instance and impersonate with the user facing issue. This is particularly relevant for delegates. These licenses should be allocated carefully to ensure only those with approval authority are licensed, thereby avoiding unnecessary costs. Fulfiller will work on Requested item and if they add any value in the Approver variable, approver should send to that user. That sometimes works for me: approver. If I remove the Itil role from the user then the widget works fine. Jan 8, 2025 · Key Components of an Approval Workflow in ServiceNow . Contrary to what Michael said above, users with just the approver_user role are counted as Approvers. I have one group name 'Change approval lead'. User-Metered Products: These products require licenses based on the number of users who interact with the system. Apr 29, 2019 · if you want to show the my approval widget to every user in service portal there is role is defined in line 128 in your widget server script you can comment the role so all users can see the my approval widget. Jul 16, 2018 · There is a field called Additional Comments (Customer Visible) that is on the approval record for an itil user, but not for an ESS user. Apr 4, 2022 · basically a user which approves within the system is counted as Approver and for that an approver license is needed. The only issue is that the "Approve" and "Reject" buttons do not do anything when clicked unless you are an admin. To ensure that the script deletes the "approver_user" role only for users who have the state approved, rejected, cancelled, or not_required in the sysapproval_approver table, you need to filter users based on their approvals. There could be a number of reasons for this, including an installed adblocker or a network fault. However, SN only allows setting reference user and reference group fields as approvers, but not Feb 4, 2019 · user approver can be anybody based on the scenario. after requested for manager approves the request next a May 5, 2025 · Hello All, I have a requirement to trigger user and group approvals parallely for a server catalog item where user can select multiple servers from list collector variable. answer = []; answer. Hello, I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. Obviously, it's best to use the delegate system and so if the manager did not set that and is out of office, if there's an understood company policy that 'x' person (their manager or admin or whatever) can approve, then the help desk team could have set the delegate manually. These approvers has only following roles, 1. Asking for help, clarification, or responding to other answers. Oct 8, 2024 · However, it doesn't apply on your case since your subscription allows unlimited approver_users. In this section of the exercise, you will create a manager role and associate the approver_user and report_admin roles to the new manager role. I suggest discussing more with the account manager for your licensing inquiries. Can someon Approval action depicts the final disposition selected by the approver . Most of our users "do work" and are active in SN tasks. Test the Functionality. Are u still charged per user? I know we were offered something like that once we crossed a 1000 users . I tried Jun 28, 2019 · Approver_user role can be assigned to end user who can approve their approval request . Approvals in ServiceNow can be defined as a process that associate authorized members, groups or individual users with the responsibility of either approving or rejecting that task. States like ‘Requested’, ‘Approved’, ‘Rejected’, and ‘Cancelled’. This was a grey area previously but new contracts explicitly mention this. Also, please note that there may be separate fee for approver_user role. Without this role the user will not be able to see any Approval request either in Portal View or Native(Backend) View. Approvals can be configured by navigating to System Policy-> Approvals. Thank y Feb 9, 2017 · You would just purchase Approver subscriptions for users that are Requesters, but also need the right to approve. Is this correct? Thanks! Feb 9, 2022 · Hello, A lot of these questions can be answered by viewing the sysapproval_approver table's ACLs. Andrews 4. 1. Learning Build skills with instructor-led and online training. Loading Loading We would like to show you a description here but the site won’t allow us. Each user needs a license, and the cost varies depending on the type of user. In turn license. Not sure what all permissions approver_user role will grant to users. Just to create a time sheet ,create time cards you need "timecard_user" access. These users are having approver_user role. The reason the change request details are not shown is related to an issue with the platform approval summarizer cache and a simple workaround is available to resolve the issue. Do not assign it to users without confirming your organization has the appropriate entitlement. Regards, Sachin Documentation Find detailed information about ServiceNow products, apps, features, and releases. Dec 5, 2023 · Hi All, I have a requirement to add/remove approvals for the users added in the approver field , the ask is if i am removing or adding the approver from the field, then approval should be removed or gets inserted into the sys_approval. Dec 7, 2023 · The widget is functioning as expected and showing approvals for all users just fine. All users approve; All responded and anyone approves % of users approve # of users approve; Developers can use the OR and AND buttons to create complex approval rules with combinations of the approval options. The below shown report will return the number of changes each approver has approved after the planned start has passed and will show change requests assigned to the assignment groups mentioned in the condition: After clicking the bar for each user, you will be redirected to a list view showing the change requests approved by that particular user. approver table for that particular record, basically if there is Jun 23, 2017 · If user has itil role, then you don't need to provide separate approval_user role. These licenses are lower in cost and can be assigned to users who need minimal access to the ServiceNow solution. custom role and 2. If a company is already paying the fulfill Nov 24, 2018 · Approvers and requestors have custom role. Login as a user with approval rights. approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in. Approvers are not able to see the request items which they are approving so cannot make an easy decision on whether or not to approve a record. Jul 13, 2015 · try creating the query without quotations or with single quotes around the field. But at the end you should reach out to your ServiceNow sales rep and check what your current contract allows. Feb 24, 2025 · Hello community, We have requirement where from single request, user can raise a bulk user access request for multiple domains, but each domain owner has to receive single approval request for bulk users. Please mark reply as Helpful/Correct, if applicable. Jun 18, 2019 · Hi all, is there an added license cost for granting the "approver_user" role to users that already have the "itil" role? This role is required to be able to see and interact with the "My Approvals" widget in Service Portal beginning with London I believe. Approval States. The benefit of using existing roles is that the roles are typically already assigned to the targeted users. (Image attached for reference). The fulfiller license provides users with complete admin access to the platform and its functionalities, making it one of the major ServiceNow licensing types in applications like ServiceNow ITSM and CSM. You can remove delegates from this list at any time. Sync data and status between ServiceNow and Concur applications ; Once a report is submitted by a user in Concur, approver in ServiceNow should be able to perform the following actions: View and manage Concur approval on My Task page within Employee Center Pro ; View Concur approval's expenses, itemizations and comments. There is a variable called Approver referencing to the user table and is hidden from the catalog view. . The Approver License is intended for managers or executives who are responsible for approving workflows but don’t need to be involved in the daily task management process. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver E . Aug 4, 2022 · Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the itil ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered and approver_user roles. ServiceNow's licensing model can be categorized into user-metered and non-user-metered products. Delegate - Select any user that you want to make your delegate. Based upon this u can decide who should have the role n who should not. To create a Reject rule, click the Add another OR rule set button and select the Reject option. Apr 8, 2024 · Hi @Pallavi24 ,. noel so, here 1stapproval send to Requested for Manager. Feb 10, 2020 · Do not assign it to users without confirming your organization has the appropriate entitlement. Create a property with Dec 14, 2015 · Thanks for contributing an answer to Stack Overflow! Please be sure to answer the question. Jul 11, 2024 · User-Metered vs. To View, approve, or reject time sheet or time cards for your user, for the given week, in a single step. itil role users are the same as a Dec 11, 2024 · Hi All, I have an requirement: There is a variable called Approver referencing to the user table and is hidden from the catalog view. To be more specific, approver_user is for when someone needs to do approvals in your instance without a full ITIL license. Documentation Find detailed information about ServiceNow products, apps, features, and releases. The approver_user is not able to see any records if the data item is grouped by. However, things do not work properly if there is a rejection. Did anyone come across this issue and is there a alternate role other than Admin/itil in s May 15, 2018 · Fulfiller license versus Approver license: As a DOE customer, we are required to purchase a certain amount of each license. Approval for field is visible only when a manual approval is added to a request. Role title [name] D Mar 25, 2020 · Assignment Group Scenario - Use a 'Create User' step above your Requestor's 'Create User' step to create a user called "Joe Approver", and assign the Group to that user. Nov 17, 2022 · Add the Required Roles as in the inbound action to the affected approver user profiles This resolved the issue at hand, i. Approval can be done from mail but is not a best practice. We would like to show you a description here but the site won’t allow us. I have an approval workflow that adds the requesting user's manager to the list of approvers. Steps to Reproduce 1- Create a user with only the approver_user role and set him as the approver in a couple of sc_req_item We would like to show you a description here but the site won’t allow us. inbound actions were processed and requests were approved/rejected fine Related Links Your organization wants to grant managers the roles they need to approve or reject requests and to manage reports. D . admin role how many users have by applying filter . To build an approval workflow in ServiceNow, you need to understand the following components: Approver. Can end user approve their approval record from portal without having any role ? if answer is yes : A) what is the purpose of having approver_user role in the system i can ask all the end users to go ahead and approve from portal , which will Aug 10, 2023 · User - It will auto populate with Logged in user name. data. You will get the number of users to whom the approval role is assigned. Table= sysapproval_approver. Jun 3, 2024 · Hi i want to ask does the approver_user get automaically assigned to the users who come under approval tab or is that role already there in their user profile 0 Helpfuls 127 Views Mar 5, 2024 · Adding Additional User Approval Outside the Workflow: You can create business rules or scripting in ServiceNow to trigger additional approval processes based on specific conditions. As chuck replied you can check the roles and you can r emove the roles from their . For further details on number of license count check once with your ServiceNow account manager. Then select requested item[+] Item-> Catalog item fields Jul 1, 2022 · Hi, It appears that changing the approver is breaking the rule requirement you've set. If a server has managedby value then trigger aprpoval to managedby field or else trigger to managedby group for that server. Thanks, Jaspal Singh . Non-User-Metered Products. approval field to the desired state with a UI Action or Business Rule. I need to be able to add that field for an ESS User. Steps to Reproduce Ensure. In this table CI an. Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution. Do not impersonate. Email approval without the approver_user role By default, unless we define explicit roles to perform the action, the product does not check for any role need when a user agrees by email. May 7, 2020 · You do not need approver_user license for approving, rejecting by email. Jun 18, 2019 · Hi, ServiceNow bills at the highest level roleso if they see the user with ITIL, they will charge/count towards ITIL only. Users are able to Approve/Reject/Delete records assigned to others and thus progress the Change. Oct 31, 2023 · You can go to sys_user_has_role table n check for approver. editor" role, but that did not resolve the issue. Kindly try refreshing the topic page. Modified the task. The Business Stakeholder role includes the 'approver_user' role. But she is not correct, a diffferent user needs to be choosen. Thanks, Danish Loading Loading Feb 2, 2023 · This can be done through the ServiceNow user interface, where the individual can select the type of request, specify the details of the request, and assign the request to one or more approvers. In the below,example, Erica is the current approver. Go to ESC → Access "My Delegates" → Add a delegate with start and end dates. Generally speaking, the approver_user role is required to approve in Service Portal or mobile in an OOB system. Ask your sales rep. Provide details and share your research! But avoid …. Trying to find out the correct procedure to change the user/approver on an existing Approval Request. The short answer to your question is email approvals require a license. You can assign this role to any user サービスポータルの「自分の承認」ウィジェットを使用すると、「approve_user」ロールを持たないユーザーでも承認アクションを実行可能。 May 4, 2022 · approve_admin :- [approver_admin ]This will give you priviledge to approve any request. ServiceNow Learn more about ServiceNow products and solutions. Please review the documentation for additional details. who_approves); How to write a script so that when an approver approves the request, the comments or worknotes of the table should be populated with the info that "The request has been approved by xyz user"? In the change request table, we have a field 'test' that identifies that the change has been created from Jira and for these particular tickets, when Dec 11, 2023 · Hey folks, Currently I have one variable field which is multiselect. However, I still recommend assigning this role via a group and only if the user really need those roles. 実現したいことServiceNowで未承認のレコードがあった時にリマインダーを送りたい。機能概要sysapproval_approverテーブルで未承認のレコードをユーザ毎に取得未承認のレコ… User workflow activity approval process in ServiceNow, including group and user approvals, tracking approval status and history, and adding comments. of users don't matter . Requested for Manager 2. comments acl and removed the "itil" role and the "task. However, when approvals can be done through ESS/Service Portal or Email this role will not be required. But the same behavior is not reproduced in Apr 2, 2025 · We have a active product with the name "Approver user" in subscription management and we have around 3000 license for this but none is allocated to any user. Approval Activities Loading Loading Mar 30, 2020 · Yes, approver_user does require license. manager); This will send approval to the manager. comments has not worked when I included the approver_user role in that. Mar 17, 2025 · Hi Team, Approval tab is not visible for non itil users in "My Items" under "To-Dos" in ServiceNow portal. by: vinay polisetti In Uncategorized var approval_gr = new GlideRecord(‘sysapproval_approver’); Dec 3, 2024 · Hi Community, I am currently working on a flow in Flow Designer that needs to dynamically assign approvers based on the requestor. Approver seems almost useless, or at best maybe something all users should h Nov 30, 2023 · HI @Peter Williams , I trust you are doing great. Based on the configuration item selected in change request the approval will get trigger, I have another table name ' group configuration item relation'. user or approver. The default 'My Approvals' application menu in the regular native platform does check the Apr 28, 2022 · As RITM and REQ approvals are not visible in ESC, I are planning to grant approver_user role to all active users. snc_internal. For example, if a user selects 5 users to get access to 3 different domains, there will be 3 Mar 26, 2024 · @Madhura Ambede . Unrestricted user license required in APM (EA) to fill and assessment survey assigned to them? in Virtual Agent forum 09-05-2024; inloook! Your company got acquired. It is visible on requested item. System Administrators do not have to assign additional roles to users before your app goes live. , "XYZ") raises a request, the approval should go to her manager. Adjusting the ACL sc_req_item. approver_user :- [approver_user]Only those in which you are the approver. snc. Jan 4, 2024 · The other 2 approval records are automatically change to "No Longer Required" (ServiceNOW OOTB functionality), as someone from that group has already approved, and my Flow Design proceeds to the next step/action, exactly as it should. If the user is a Fulfiller that has the it'll or any other Fulfiller roles AND approver_user, they are Fulfillers. Did anyone come across this issue and is there a alternate role other than Admin/itil in s Jun 23, 2015 · I have a system where users are being provisioned an account in ServiceNow (via the API) and I would like to give any new user that is a manager the approver_user role so that he can approve a request made by a user for whom is the manager. with following line in the code . The reason Approval Apr 28, 2022 · As RITM and REQ approvals are not visible in ESC, I are planning to grant approver_user role to all active users. If anyone else raises a request, the approval shou We would like to show you a description here but the site won’t allow us. You must select an active user as your delegate. Approver seems almost useless, or at best maybe something all users should h Can End Users with no roles approve/request the requests through ' My Approval " Module ? Nov 5, 2019 · Requirement : All Approval users should be able to post comments in the Activity Stream input field. You can contact your account rep for more details on licensing. A user or group who has the authority to approve or reject a task. Hello, I have a requirement, where parent task will create few child tasks and assign them to different groups and all the child tasks will have group approvals will get attached here when i want to attached the approvals to only the users having specific role, for example child task 1 is assigned t Jul 15, 2024 · Here's a screen shot of the approval screen from our legacy system. Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and manage approvals: Approval The 'My Approvals' widget in the Service Portal allows users without the 'approve_user' role to action approvals. Check those out for clarification. 2: Keep it open in one of the browser tab. Approvals done in the Portal or via email do not require this role. Example, the [Watch list] field: I want to set all users in that list as approvers of the approval activity. approvals = approvals; Apr 10, 2025 · Users will need the delegate_approver role to set delegates. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. Here are the primary requirements: Change requester cannot be an approver at any stage in the workflow Approval record needs to remain for audit trail purposes An 'Request Approval' email SHOULD NOT A user without any roles is able to approve a Change Request if they are added to the Approvers. The User form is part of the Global scope. You need to speak to your account manager as to who is entitled to approve. Thanks! Apr 11, 2025 · I have a list field in LE case table which stores the list of Users (references user table). The Reject options are: Anyone rejects Nov 16, 2020 · ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. If a user has the Itil role and the business_stakeholder role, then the widget is stuck on Loading Approvals state. Verify that the 'approval_user' role has appropriate permissions through Access Control Lists (ACLs) to read approval-related records. requested_by. ServiceNow Approver License. The user will have access to sysapproval_approver record and can approve from the ITIL view(non portal). The Approving field is shown when an approval for a user or group is set through a workflow. Just because they are itil doesn't mean that they should all of a sudden be able to do more (if that was the case, itil users would be running around the system approving all sorts of stuff just to get approvals pushed through). xzbecmi xuzh ixpx wzxjh dzlyqg crl ayxoaid ziy gzlqrz fogh