Nprs score The relative NPS method compares your score to those of similar businesses in your industry. For example, any score below 0 could indicate that customers are unlikely to recommend your business. They are satisfied with your service but not happy enough to be considered promoters and could still be vulnerable to competitor offerings. What is a good NPS score for SaaS? The creators of the NPS metric, Bain & Company, said that although an NPS score above 0 is good, above 20 is great, and above 50 is amazing. Understanding the NPRS is crucial for effective pain management and to ensure the provision of appropriate patient care. , Satmetrix Systems, Inc. Feb 21, 2024 ยท Detractors are customers who gave a score from 0 to 6; Passives are customers who gave a score of 7 or 8; Promoters are customers who gave a score of 9 or 10; Your NPS can range from -100 to 100, with a positive score indicating that you have more promoters than detractors. Below is an example of 100 customers answering the Net Promoter Score question and how their results factored into what the NPS score is for that business. Many believe that the direction of the score provides a general sense of how the company is trending in the minds of its customers — if the NPS goes up, that’s good; if it goes down, the company ought to investigate. In a niche industry, it’s worth benchmarking against previous performance. juvgalbuiasfwrfoleygkgpibwqftdkiuriryxhoxsjusdawnujtkrphmjictqkslswmjicuiilqce